Customer Support & Ordering FAQs
Payments
- What payment methods do you accept?
We accept the following payment methods:
- Credit Cards: Visa, Mastercard, American Express, Discover
- Debit Cards: Visa, Mastercard
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Payment Successful but didn't receive Order Confirmation email
If you have successfully made a payment but haven't received an Order Confirmation email within 20 minutes, please contact us. We will investigate the issue and ensure your order is processed promptly.
Shipping
- Do you ship internationally?
Yes, we ship internationally. Please reach out to us with your shipping address and requirements for assistance with international orders.
- Do you ship to all locations within the USA?
We ship to most addresses within the USA. However, there may be some remote areas where delivery is not feasible. If you're unsure, please contact us before placing your order.
- How are shipping charges calculated?
Shipping charges are calculated based on the weight of your order and your location. We strive to offer competitive shipping rates while ensuring reliable delivery.
- When will my order be shipped?
Orders are typically shipped within 1-2 business days after payment confirmation. Some products may have longer processing times, which will be specified in the product description.
- How long will it take for my order to arrive?
Delivery times vary depending on your location within the USA. Typically, orders are delivered within 2-5 business days. Deliveries to remote areas may take longer.
- What if my parcel doesn't arrive within the expected timeframe?
If your order hasn't arrived within the expected timeframe, please track your shipment using the provided tracking number. If you encounter any issues, contact the shipping carrier's customer service. You can also reach out to us for assistance.
- What should I do if my parcel is damaged or tampered with during delivery?
If you receive a parcel that is damaged or tampered with, please refuse to accept it and contact us immediately. We will arrange for a replacement to be sent to you.
- What if I miss the delivery of my parcel?
If you miss the delivery of your parcel, the shipping carrier will typically make additional delivery attempts. If they are unsuccessful, the parcel will be returned to us. Additional shipping charges may apply for re-delivery.
Returns
- What is your return policy?
We accept returns for manufacturing defects or damages reported within 3 days of delivery. Please notify us immediately if you encounter any issues with your order.
- What items are not eligible for return or replacement?
Items that have been misused, installed, or used consumables cannot be returned. Additionally, items without original packaging or missing accessories are not eligible for return.
- How do I initiate a return?
To initiate a return, please contact us within 2 days of receiving your order. We will provide further instructions and issue a refund in the form of store credit upon receiving the returned items.
Cancellation
- Can I cancel my order?
We do not encourage order cancellations. However, if cancellation is necessary due to unavoidable circumstances, a restocking fee of 15% of the order value may apply.
Out of Stock
- What happens if an item in my order is out of stock?
If an item in your order is out of stock, we will notify you via email or phone. You can choose an alternative product or receive store credit for the out-of-stock item.
Pre-Order
- Do you offer pre-orders for products?
Yes, we offer pre-orders for products that are not currently in stock. Please use the pre-order form to request products or suggest restocking of old products. Pre-ordered items will be made available within 2 weeks, and payment is expected upon arrival.
Gift Certificates
- How can I purchase a gift certificate?
Gift certificates can be purchased through our website for various denominations. They make excellent gifts for special occasions or giveaways.
Please feel free to contact us if you have any further questions or need assistance with your order. We're here to help!